04.12.2008 Thursday
 


COSTUMER SATISFACTION  
 
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Reliability of Böhler Sert Maden products?
  Perfect        Good        Acceptable        Poor
Do our product specifications meet your requirements?
  Always       Often       Sometimes       Never
Are Böhler's product specifications clear enough to understand?
  Yes             No
Are Böhler’s product alternatives well enough to meet your requirements?
  Perfect        Good        Acceptable        Poor
Do we understand your requirements clear enough?
  Always        Often        Sometimes        Never
Do you get your product deliviries at the right time?
  Always       Often       Sometimes       Never
Do we meet your catalog or product sample requirements in a short time period?
  Perfect        Good        Acceptable        Poor
Do we solve your problems easily?
  Always        Often        Sometimes        Never
Do you get the right informations from us?
  Perfect        Good        Acceptable        Poor
Do we take care of your reqirements or problems?
  Perfect        Good        Acceptable        Poor
Are Böhler's sales representatives well qualified?
  Perfect        Good        Acceptable       Poor
Is it easy to contact with the right person in Böhler Sert Maden?
  Perfect        Good        Acceptable        Poor
Do we act fast enough to solve your problems?
  Perfect        Good       Acceptable        Poor
Which one of them affects your purchase decisions most?
  Quality        Price        Service        Delivery from stock        Campaigns
Will you prefer Böhler Sert Maden again ?
  Always       Often       Sometimes       Never
Will you advice our company to your collegues?
  Always        Often        Sometimes        Never